Privacy Policy

clothiquehouse is committed to safeguarding the privacy of our visitors and customers. We take your online security seriously and strive to protect your personal information. Below, we outline our privacy policy to give you a clear understanding of how we handle your data on our website.

1. Information We Collect About You

"Personal information" refers to any data that can directly or indirectly identify an individual. This excludes anonymized details where identifiable elements have been stripped.

Our website is intended for a general audience, and we do not intentionally collect data from children under 13 years old. We also do not sell products to minors. If you are under 13, please refrain from using our website or submitting personal information.

The categories of personal data we may collect include:

• Identification Details: Such as your full name, date of birth (optional), profile photo, gender, and a brief personal description.

• Contact Information: Including your email, delivery and billing addresses, phone number, country of residence, location data, and social media handles (if applicable).

• Payment Information: Details of your credit/debit cards or banking information used during transactions.

• Order History: Includes your order ID, purchase records, pricing, discounts used, delivery costs, and currency.

• Technical Insights: IP address, device type, login records, browser data, operating system, time zone, and other digital identifiers.

• User Preferences: Information such as product choices, feedback, questionnaire responses, and wishlists.

• Interaction Data: How you browse or use our site/app, search patterns, and navigation behavior.

• Communication Preferences: Your choices around promotional content and email subscriptions.

2. Why and How We Gather Your Information

We handle your data respectfully and transparently. Data is collected through several means, including cookies, direct user input, and automated technologies. Non-personal visitor metrics are tracked for overall website analysis, while personal data—like billing details—is collected only when necessary.

Here’s how we typically use your information:

• Account Setup & Profile Management: Contact and profile data is used to register and maintain your user account.

• Purchases & Delivery: We use your identification, payment, and contact info to fulfill orders and communicate shipping details.

• Support Services: Your prior communication and order data help us address questions and update your account status.

• Marketing & Outreach: We may send promotional materials and tailored offers based on your preferences and site activity.

• Website Enhancement: Usage and technical data help us optimize platform performance and user experience.

• Security & Fraud Prevention: Your data helps us detect suspicious activities and prevent unauthorized access or fraudulent behavior.

• Regulatory Compliance: Some data may be required for legal reporting or compliance with government regulations.

3. Email Communications You May Receive

We may contact you via email for purposes such as order confirmations, payment receipts, shipping updates, promotional campaigns, weekly deals, and event notifications including giveaways or contests.

4. Safeguarding Your Personal Data

Your login credentials should be protected by strong, unique passwords that you update regularly. Avoid using the same credentials on multiple platforms.

We adopt industry-standard security measures, such as SSL encryption, to secure sensitive information. All payment data is encrypted and handled securely by third-party payment processors—not stored directly on our servers.

5. Data Confidentiality and Sharing

Your privacy is a priority. We do not sell, lease, or share your personal data with third parties for marketing purposes. Our internal team is bound by strict confidentiality protocols, and our systems employ advanced encryption to prevent unauthorized access.

6. Your Rights as a User

• View Your Data: You can request a record of the personal information we hold about you.

• Edit Information: If your personal details are inaccurate, you can update them by logging into your account or reaching out to us.

• Request Deletion: You may ask us to erase your personal data, subject to legal or operational requirements.

• Control Marketing Messages: Opt out anytime by clicking “unsubscribe” at the bottom of our emails or contacting us directly at [email protected].